O2 DSL: Check whether the fault exists with the provider
Your Wi-Fi does not work, you can easily check whether the fault lies with O2.
- On the website allestörungen.de you can know whether the current fault messages for the O2 is available.
- This is the case, you have no way to fix the Problem. You will have to wait until the vendor has corrected the error.
- Here you will find no messages, the cause is probably not with O2. You should not be sure to contact the O2 Hotline: free phone numbers for customer service you will find clearly arranged with us.
O2 DSL fault - what to do?
Router and Browser as possible causes
You have excluded that in the case of O2 itself, there is a fault, you can go to the further search for the cause.
- Check the lights on your Router. Check whether the display for DSL lights permanently or flashes.
- Disconnect the switched-on Router for a couple of minutes from the power. Often it's a DSL Problem fixed. They also examine the cable connections from the Router to the sources of error.
- The fault persists, check the firewall settings on your PC. This can often cause problems with the Internet connection. Turn off the Firewall in the short term, and test if the DSL Problem is fixed now.
- A further source of error may be the Browser. Try, therefore, whether the disorder occurs with other Browser also. This is not the case, you should reset your Browser back.
- Instructions on how to Google Chrome, Firefox, Internet Explorer and Microsoft Edge reset, you will find other practical tips.
As a DSL special termination right in case of disturbances and a slow connection is ordered, you will learn in our next post.
