DSL Is slow: it is a special right of termination?
- Slow Internet is in many of the German house is a large Problem. A General right of extraordinary termination in case of malfunction or Internet connection is slow, there is not.
- Officially, the provider promises only "up to 50 Mbit/s". The speed with which you surf, so it may differ greatly from the respective offer. Nevertheless, there are opportunities for special notice.
DSL slow: special termination allowed?
To slow or disturbed Internet: The burden of proof
- Your Internet drops out again and again, you should make a note of for a few days and weeks of downtime. Call you also, if possible, each Time you the free Service Hotline, so that your DSL provider noted the disturbances.
- Your Internet is too slow, you should call at least Once. In addition, you should document the velocities over several days and weeks.
- You can Test how the CHIP-Speedtest use. Turn off all Wi-Fi devices in the house and connect your PC or Laptop via LAN cable to the Router. Just so you get a meaningful result.
Special right of termination in the case of slow or disturbed Internet
- Since there is no General right of extraordinary termination, you can rely on the section 626 of the German civil code. A termination is not possible, if the DSL connection is reasonable.
- When this is the case, decide in case of doubt, the courts. In the past, there were already judgments for which a special right of termination from the half of the promised speed was lawful. Some judges decided, however, that the actual speed must be lower than one third.
- Please apply in writing with your documentation and the section 626 of the BGB to your DSL provider. This is not a guides, only helps further a lawyer.
In the next practical tip we will show you what you're up against slow Internet can do.
