Step 1: sound card driver update
Often, it helps to update the driver for the sound card.
- Press simultaneously the keys "Windows" and "R", so the command "Run" will open.
- Type devmgmt here".msc" and click "OK". Then, the device Manager will open.
- Under the category of "Audio, Video, and game controller" you will find all the Hardware for the Sound responsible.
- Click with a right click on all entries of the two categories and there select the item "update driver software".
- It is a new window, in which you on the top Option and the Computer online according to the new Software can open. He does not find any new driver Version, follow the instructions in the next paragraph. An Update should be available, run it.
Sound card driver update
Step 2: sound card driver uninstall
The sound card is still not recognized, you should uninstall and then re-install.
- Open again as before the device Manager and click under the category "Audio-, Video-, and game controllers" with a right click on the sound card.
- Now select instead of the update, the option "Uninstall" and follow the instructions.
- Also, the associated Software should be removed in the control panel. This carries the same name as the Hardware. In the case of the Test-PCs, it was the "Realtek High Definition Audio Driver".
- You next restart the Computer.
Sound card driver uninstall
Step 3: sound card driver install
- Open again as in step 1 in the device Manager and click with a right click on the sound card.
- Here, select "driver software install". Follow the instructions to install it.
- The Installation does not work, install the driver manually. You can find Him either on the second Partition (usually drive "D:") or on the website of the manufacturer.
Step 4: Hardware check
The Problem is not the Software, you should look for it on the Hardware, often sound cards are also "On Board", i.e. directly on the motherboard. It is defective, you must replace the whole motherboard. Follow these instructions only on Desktop computers. In the case of a Laptop, you should consult a professional.
- Turn off your Computer, put on the rear of the housing the power switch and remove the power cable.
- Screw the PC and check whether the sound card is correctly in the slot. Check the correct Seating of all cables.
- The Problem is not found here, Unscrew the card from the back of the housing. Remove the card with care from the slot and remove dust with a compressed air Spray.
- Caution: do not Touch the gold-colored contacts of the video card or the Main Board. Even the smallest damage can shut down the whole Computer.
- Screw the Computer, then back on, and check the result.
- The error should still occur, there may be a Defect of the sound card. Check the card if possible in another Computer.
In a further practical tip, you will learn how your sound card is properly set up.
