Bitdefender will not install: Possible causes
An anti-virus program such as Bitdefender uses very deep in the operating system and therefore requires some prerequisites. Therefore please adhere to the following tips, before you install Bitdefender:
- Anti-virus programs from levers mostly to each other. Before you install Bitdefender, you should uninstall your previous virus protection completely.
- Make sure that your operating system is up-to-date is. The Updates include security patches, on which a virus-based protection.
- Check whether your license is still valid. You want to use your product key on a new Computer, you need to disable Bitdefender on the old device first.
- Possibly there was a small error in the cache memory of your PC. Restart your Computer and try again to install Bitdefender.
Bitdefender will not install
Installation problems how to fix
The problems can be solved by the above measures do not solve, try the Installation in Debug mode, and you create an install log:
- Visit this Website of the Bitdefender Support and download the files "dbgview.zip" and "install_debug.reg down".
- Double-click the file "install_debug.reg", so Windows will switch during the Installation in the Debug Mode.
- Unzip the archive "dbgview.zip" for example, with WinRAR , and then double-click on the application file dbgview.exe. Thus, events are logged during the Installation.
- Now run the Installation of Bitdefender, as you have tried it already before.
- Cancels the Installation or you receive an error message, switch to the debug view and stop the recording.
- Save the log and apply it to the Support of Bitdefender. So the customer service can be found in the installation log exactly which is the error preventing the Installation.
You were able to install Bitdefender, but it is properly not working? Read the next tip is how you Bitdefender re-install.
