iPod Troubleshooting assistant
Apple has put together a series to help in the Troubleshooting wizard.
- Call this the iPod Support page from Apple on and select your iPod Generation. Perform all of the steps that appear.
- If on your iPod with a exclamation mark or the Symbol of a "sad iPod" is displayed, go to this page and follow the instructions.
iPod Troubleshooting assistant
iPod battery is too weak
In order for iTunes to recognize the iPod, it must be sufficiently charged.
- Connect your iPod to a high-power USB port in order to ensure that iTunes will recognize it. If you have connected the iPod via FireWire, but no power supply it is possible to charge the iPod before connecting it to the PC is sufficient.
iPod battery is too weak
A broken or wrong connection
Maybe the USB is formatted port on your PC is defective, or the iPod incorrectly.
- Make sure that all cables are plugged in securely. If you have a iPod Shuffle 2. Generation use, make sure the iPod is firmly seated in the Dock.
- Check to see if the cable is correct. You test the best to a PC or Laptop, if available.
- Apple recommends the use of the supplied cable, and advises not to use third-party cables.
iPod cable is defective or incorrectly
Other possible reasons why iTunes iPod not recognize
Maybe the USB is formatted port on your PC is defective, or the iPod incorrectly.
- To exclude that it is an error from the USB port, try other ports on your PC. Remove to the safety of other USB devices from the PC. Also, check whether the USB driver is up to date and working
- It is possible that your iPod was formatted incorrectly. Call this page to find out how to use the formatting to find out can.
- Put your iPod into disk mode. If he now appears in iTunes, reset it to factory settings.
- Is your iPod from Windows to a network drive confused, read this manual.
- Uninstall iTunes completely and install it again. Tip: Use the correct Uninstall the Freeware "Revo Uninstaller".
- The iPod is not recognized yet in iTunes, you must wait for your iPod probably. On this page you will find the wizard.
- If this doesn't help, you should contact Support. Here you will find the correct number for the Apple Support Hotline.
Wrong iPod formatting
Read in another practical tip on how to make your iPod even without iTunes.
