Cancel at Zalando (almost) impossible
Your order you can cancel at Zalando only in exceptional cases, or modify:
- Only when the payment method "payment in advance" you can do with an E-Mail to service@zalando.de their order reversed. For all other payment types, this is not possible.
- According to Zalando your order is, in fact, not even five minutes after the Online purchase in the shipping process.
- If you have typed in, for example, the wrong address, you can prevent it with a quick phone call at Zalando perhaps the delivery to the "DPD": From Germany you can reach the Service centre free on 0800 240 10 20 and from Austria 0800 100 218 (Mo.-So. 8-22).
- However, because shipping and return shipping are free of charge, you will at least not cost. So you can order free of charge another, or to the right article. Both are delivered separately.
- The return form you will find not only in the carton, but also in your user account under the menu item "article to send back". You should have no printer to send you Zalando the ticket also by mail. An E-Mail to service@zalando.de is sufficient.
Save at Zalando
Enter your order again, you can also get big savings: With our Zalando voucher to get New and existing customers 10 percent discount (with a minimum order value of 75 euros).
You have chosen at the time of ordering the incorrect shipping address? Here , you will learn how to use the address at Zalando can change.
