In time for the concert - The search for the missing cards
Eventim itself points out, that can delay the delivery of a consignment of up to seven working days. You wait longer, you should follow the following steps:
- Log in to "My EVENTIM", and check the Status of your shipment is. Should there be "paid editing", "on" or "received", there is your Ticket at Eventim.
- The Status is "shipped", you can change the course of the shipment by the German Post to track. The shipment number, and the website of the Deutsche Post, you will find in the E-Mail sent by Eventim to you.
- Lingers your card in a Station or not follows your shipment tracked, is gone, your Ticket will likely be lost. Up to the time of delivery of the verse is liable, but more - so the Eventim your Ticket.
- Your Ticket again, must be a so-called investigation request. Take contact with Eventim on. You write the order and the consignment number in the message
- The research application is unsuccessful, you have the right to the refund of your money or an equivalent product. This is also the Eventim customer service that governs 01806-533933 usually very accommodating.
Eventim Contact: Order & Help
Tip: you Can't go to the concert, you can get the Tickets back again.
