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Complaint to Deutsche Bahn submit - so it goes

  • Nov 24, 2025
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In the case of a delay or a Cancellation, you can submit to the German railway is a complaint and make a claim. Here you can learn how to do this.

File a complaint with the Deutsche Bahn to submit – so go ahead

  1. Download the passenger rights form from the side of the track down and fill it out.
  2. Specify which connection is affected. Attach the ticket to the Letter.
  3. In the case of a special ticket, such as, for example, a year card, semester ticket, Etc., a copy of the ticket.
  4. Send this Letter to the following address: service center passenger rights, 60647 Frankfurt/Main
  5. After about three to four weeks you can get from the "service center passenger rights", the relevant Post with further information.
  6. Alternatively, you can call us at the rail. The service number is 01806 996633. Please note that charges for the call may apply (based on 20 cents per call from the fixed network, 60 cents per call from mobile networks.
DB: complaint

You will learn in the next practice tip, such as the delay of the radar of the carto avoid any potential delays in the travel times prevent to can.

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