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Samsung Kies: help for common problems

  • Jan 30, 2026
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Samsung Kies is a useful program for syncing to your Smartphones. Unfortunately, it causes more and more problems. We will tell you here is the solution for the most common inconvenience.

Problems in Samsung Kies prevent

With these tips, you can avoid problems in the gravel quite simple:
  • Use only the original USB cable and avoid USB Hubs or extensions.
  • Disconnect for the duration of the connection other USB devices, because these prepare often complications, by grabbing too much power.
  • Make sure that the Installation of Kies that you install the program completely, not just the USB driver.
  • In the menu item "tool" offers gravel a "connection error search," which automatically searches for errors and fixes.
  • Disable it during the Transfer your Windows Firewall as well as the corresponding anti-virus protection, as this Samsung Kies often block. Make sure, however, this again!
Gravel: Connection Error-Search

"Error Retrieving permission from the GT-XXXX-Administrator. The program will be closed" – what to do?

One of the most common mistakes is that Kies is closed due to a permission error. This error occurs if the Installation was faulty. How you can fix it, we can tell you the Following:
  1. Download the free program "Revo Uninstaller" and install it.
  2. You start the program, then as an Administrator. You right-click on the shortcut and select "run As Administrator".
  3. You search the list for "gravel" and double click on it. You will confirm in the next window with "Yes".
  4. For mode, choose the "advanced mode". Thus, all of the files and folders of the program will be deleted after the Uninstallation.
  5. Follow the instructions in the wizard and delete all the files, folders and Registry entries.
  6. When you are finished, download Kies re-download and install it as an Administrator . Then you don't have to start the program as Administrator, so that the error does not happen again.
Gravel uninstall Tool
This practical tip is based on Kies 2.3.6. A short manual of Samsung Kies we will show you in a further practical tip.

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