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iPhone exchange - how it works

  • Oct 19, 2025
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If you find that your Apple iPhone after the purchase, if a defect, you can exchange it free of charge. In this practical tip we will show you what you should be aware of.

iPhone convert: appointment with the Apple Store to arrange

If you find after purchasing your Apple iPhone is that it has without your Intervention defects, you can exchange it at the Apple Store within the warranty period free of charge. After a fall or water damage, you can exchange it for a fee for a new one or a so-called "Refurbished"model.
  1. Look on the Apple Store website to, where the nearest Apple Store is located. Make a note of the address and the phone number.
  2. Call the Support Desk at the Apple store, and you say that you want to exchange your Apple iPhone.
  3. Alternatively, you can inform the Support team via the contact form on the website or the official App "Apple Store" and an appointment book. With one call, but it is usually the fastest.
iPhone in the Apple Store to exchange

iPhone in the Apple Store to exchange

For your appointment in the Apple Store, you take with your iPhone, including the packaging and invoice. Before that, you should use your iPhone to newly set upby you to back up your data and then the iPhone is reset. A detailed guide on how to create a Backup of your iPhone, you can also find the screen shot in the Video.
  1. They appear to be the agreed-upon time in the Apple Store and they are looking for someone with a blue shirt and the Apple Logo.
  2. The Apple Store employees will take care of your concerns. You signs this is your Problem. You explain to him why you want to use your iPhone to exchange, and how the loss or damage occurred.
  3. Depending on the defect and the warranty period, the staff will make you an offer. Either he will exchange your iPhone under warranty period free of charge with a new and identical iPhone or he offers you another iPhone for sale.
  4. In the case of a fee-based exchange, you can buy a new iPhone with a reduced price or to receive low-priced a so-called "Refurbished"model. What is a Refurbished iPhone is, in a further practical tip.
  5. You have exchanged the iPhone successfully, your personal data is deleted on the old iPhone, of course. In return, they receive a new iPhone with a new IMEI number.

iPhone in-store or via the Internet at the best

If your near an Apple Store, you can leave your iPhone in the electronics business, or change phone shop where you bought the device. You bought it on the Internet, you must contact the seller and show that you are responsible for the deficiency.
  • They also take into account here is that you pre-create as a precaution a Backup of your Smartphone to the factory settings reset.
  • Find the contact details of the business or of the providers and call them. If the warranty applies, you must replace the provider your iPhone.
If you want to your Apple iPhone, instead of repair, because you have stored on your Smartphone, for example, important data, you can make a suitable repair provider to locate. In another practical tip we have for you three Repair provider for the iPhone in more detail under the magnifying glass taken.

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