No power to the Base: Because s can be'
Base offers low rates in E-power, but fighting with a slightly worse network coverage. Once you have no reception, it can also have other reasons:
- You start in a first step, your mobile device. In the case of software errors can lead to reduced network connectivity. A restart fixes such errors in the majority of cases.
- The network is not available, remove the SIM card from the Slot, and carefully clean the contacts. Dirt can lead to limited connectivity.
- You also with a different mobile phone or Smartphone, whether network error may be a defective Device in connection.
- If necessary, you should switch with your mobile device in the room. Maybe you have another place or even in another zip code area of better reception. Then the Problem may be due to the worse network coverage of your location.
- You should also check whether the network search in your device is set to "automatic".
Base: E-Plus network comparison
No network with Base: contact customer service
All was to no avail, you may contact the Base Kundendenst to get to the Problem. Here's how:
- Contact with Base you can about the various forms on the website record. It will be available Monday in addition to Samsatg from 08:00 to 20:00 are subject to a Service Chat for instant help.
- By phone Base is for customers from the E-Plus network, under the number 1000 to reach. (0,99 €/call for contract customers)
- From another network the number 0049-177-177-1000 is available for questions. The rates for calls in a mobile radio network shall apply.
- Whether due to radio mast expansion or the Like, a large-area fault, you can also learn to www.allestoerungen.de. A map is available there.
How to make your Base invoice online, we will show you in a further practical tip.
