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Web.de: So you can reach the customer service

  • Oct 31, 2025
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If you need help with your account web.de is your point of contact is always the customer service. We show you in our article, which types of Support can achieve.

Customer service at Web.de reach - how to

In order to use the customer service web.de there are several possibilities. You are not a Premium member of the Service, however, is fast becoming a expensive matter.

  • Free mail users: you can Use the free E-Mail offer, you can reach customer service by phone at the following number: 0900 193 2330. The call will cost you 3.99 euros, no matter how long the call lasts. In addition, the Hotline from the German landline network.
  • Web.de Club members: For Payment to customer a German landline number with the +49 721 960 8040 available. Here you have to pay the usual fixed price. Should the number not be more up-to-date, log in here Web.de and click on "the topic is not listed".
  • Fax: Alternatively, you can also request by Fax to+49 0721 2391 196 in order to help. This Service is also available only for Premium customers.
  • The Hotlines are available Monday to Friday from 8 to 21 hours a day. On weekends and holidays from 10 to 18 o'clock, being edited here only to be some problems with the Login.
  • By Mail, the customer service is not accessible, unfortunately. Send a Mail to "info@web.de" you will receive an automatically generated message refers to the expensive Service number.
Customer service Web.de contact
Image: Screenshot

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