The reasons: Therefore, T lock Online, your e-mail account
According to Telecom there are several reasons why your account is locked:
- Termination of your connection: if you Cancel your Telecom connection, you usually have six months time to your e-mail account in a free Account to convert. After this period, their address is shut down. However, the Telecom blocks some of the addresses directly in the case of receipt of Cancellation. A statement of the reasons the provider is not there for this, unfortunately.
- Late payment: if you Are with your payments, in default, locks the Telekom, as a precaution, your Account.
- Misuse of your account: T-Online the suspicion that you are operating on your Email account for illegal activities, Spam e-mail or a Bot to operate the locks, the provider also your account.
T-Online-Mail locked - what you can do
You're not sure why your Mail account is locked, you should apply directly to the Telecom Support. Just so you have a very small Chance to get your data back:
- Call the Support number below the number "0800 3301000". In doing so, you should be sure to their customers and port number at hand. In the test case, the staff of the lock not being able to see-but unfortunately. A real help you will get here only in rare cases. Should try it but still.
- Alternatively, you can send the Abuse Team Deutsche Telekom's E-Mail. To do this, describe your Problem, call the locked Account and send the data to "abuse@t-online.de". In the test case, we received at least some information about the blocked account. However, this Team was able to recover any data or the address.
- You have to actually learn that by the staff that your account has been placed through a termination, you can get at least your E-Mail address back: From the Support you get here is mostly a form that you can use your e-Mail address to a Free Account convert. Discuss the steps on the best directly to the Support.
- Attention: Unfortunately, the haunting is also after According to the phone Support can be made of your data, such as E-Mails or contacts only a few days back. After that, you have no access to your data - even if your contract is still running. But this can vary depending on the case, and blocking reason.
- Go you safe so prefer to be on and you change as a precaution, the E-Mail provider. In our provider comparison we show you the three best email Services on the market. You can use completely free of charge and will remain so in front of such problems.
