Ticketmaster: a Reputable or rip-off?
Ticketmaster on the German market in competition with the largest provider Eventim.
- Background: Ticketmaster merged in 2010 with the American company Live Nation Live Nation Entertainment. After that, Ticketmaster developed within a short period of time to one of the world's biggest ticket seller. His seat, Ticketmaster Germany, in Berlin, with additional offices operate in Hamburg and Munich.
- Offer: Next to normal Tickets you can purchase Ticketmaster VIP Tickets with additional services, Collector Tickets with special gifts, or platinum Tickets for a better view. Some user groups can buy Tickets before the start of sales in the so-called Presale.
- Operation: The events are neatly divided into categories. For the purchase of Tickets, registration with the indication of the e-Mail address, password, Name and address is mandatory. The default shipping option for the Tickets costs just under five euros, by Express, ten Euro shipping. Within two days, the Tickets should be with them.
- Payment: can Pay you with American Express, Visa and Mastercard, wire Transfer, giropay, sofortüberweisung and Klarna. Paypal is missing as an Option.
- Cancellation: is not the concert or the event, or moved, you must send in a form along with a Ticket to Berlin to the Ticketmaster. You have an e-ticket, the dispatch of the form via e-Mail. Until the amount is refunded, it takes some time. You can not cancel it. However, you can send your Ticketmaster Ticket via Seatwave to verify and sell.
- Support: contact you can record via the contact form, by email or via our Hotline. The call is free of charge, charges between 20 and 60 cents to fall.
- Customer experience: customer of Ticketmaster, the Clarity of the website and the wide range of events to praise. The prices are considered moderate. Criticism is always on the Support according to: The Hotline is very difficult to achieve. Also the E-Mail Support is perceived as slow.
Ticketmaster is a reputable provider for concert tickets (Screenshot)
Conclusion: Serious provider with potential
Ticketmaster is certainly a reputable provider. Fear of fraud or rip-off is unfounded.
- Good selection of Events and the clear structure of the Online portal are.
- Desirable Paypal would be certainly as a payment option.
- Development potential for customer service: The phone service is very difficult to access, customers tend to stay stuck in the queue. E-Mail queries could be more speedily answered.
As the article mentioned, Eventim is the more well-known providers. What you can do if your Eventim Ticket is lost , we show in our next practice tip.
