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Sparkasse: account blocked – how to

  • Oct 09, 2025
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If you have lost your card or it was stolen, you can leave your account in the savings Bank block. In our practical tip we will show you how to do this.

Savings account by phone lock

Your account in the savings Bank you can call round-the-clock under the number 116 116 lock. Keep the following data:
  • Your name and address
  • Your Bank sort code and account number
  • Note, also, the time of the blocking
Account lock in the savings Bank

In the case of card theft: savings Bank account blocked and the police informed

  • If your card was stolen, you should inform in addition to blocking the police.
  • Your account should be misused, you are obliged to file a report with the police.
  • As long as no gross negligence on the part of, a refund of the savings Bank your money in the case of unauthorised use of your card. Gross negligence, for example, if you record the PIN on the map, wallet left unattended, or the card loss is not reported.
In the next practical tip we will show you all the contact details of the savings Bank.

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