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Return at Amazon - so it goes

  • Oct 25, 2025
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If you have an article that Amazon does not like or is broken, you can just send him back. How the return works exactly, we show you in this practical tip.

Returns form for Amazon returns

For the return you can use the Online return center Amazon use. There, you can also send back gifts without the donor learns of this:
  1. Using the Button "article" to be directed to send you directly to your past orders. For most of the article, you have a 30-day return guarantee from Amazon.
  2. Select an order to get out of this one or multiple items to send back. In the next step, you must click the return item and give a reason.
  3. If your order from a Marketplace seller and not directly from Amazon came, when the Button appears "to confirm and send". Before you receive from the seller a return-ticket, checked your return request in the rule.
  4. The order was shipped directly from Amazon, you must specify the desired return method of payment. Normally, this also corresponds to the method of payment of the article. In some cases, you can receive, however, already prior to the processing of your return, a refund, for example, in the Form of an Amazon voucher.
  5. Then, you just have to click on "return label printing", and the return slip on the package glue. To do this, use the Original carton.
  6. Note: If you don't like and other reasons, you have 30 days for a return, in the case of defective or damaged items, even up to two years. The exact terms of redemption of each of the product categories at Amazon you can find here.
Return at Amazon

The return shipment is free of charge?

The return for orders from 40 Euro within 14 days free of charge. No matter whether you have purchased directly from Amazon or an Amazon Marketplace vendor. In some cases, the return is also free if the order less cost. For at least one item on your order must...
  • ...damaged, defective or not the ordered article.
  • ...under the "clothing and shoes" (also known as handbags include). Here's a 30-day return policy applies.
  • ...with the return reason "Incompatible or for the foreseen use of the unsuitable" to be sent.
  • In all other cases, they usually carry the shipping costs yourself. You should send multiple items back, of which not everyone complies with at least one of the criteria, you will be charged Pro-rata the shipping costs.
By the way: At Amazon you can also buy via the App. If the Amazon App is worth it, you can in our App-Check read.

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