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Payback contact: Hotline and contact details

  • Feb 02, 2026
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With Payback you can get back on almost every purchase money. Should you have any questions, you can contact Support. Under which a Hotline, you can reach the staff of Payback and what other options you have, we will clarify in this practical tip.

Payback contact: the contact details

No matter if you have any questions about your Payback card or a billing complain to the customer service of the company, will help you more in any case.
  • The fastest way to reach the Payback-Support from Monday to Saturday from 08:00 to 20:00 clock under the telephone number (+49) 089 / 540 20 80 20. The call from the German fixed network for free. In the case of Calls from mobile networks, different costs may arise.
  • Alternatively, you can use the free contact form on the Payback website. Logging in to your Payback Account and fill in all the fields. The customer service with your request is usually very fast and you will receive usually within a few hours for a reply by E-Mail.
  • On General questions relating to Payback also, you will find answers on the FAQ-website of the company. The Payback directly to help you can also your data stored change and a replacement card ordered.
Payback: contact via Hotline

Display: free PAYBACK credit card for 40 Euro starting balance

Currently you can the free pack back credit card from American Express with a 40 Euro starting credit request. In order to in Shops that are not official PAYBACK Partner such as Amazon or Aldi. At PAYBACK partners, you score double. The offer: free PAYBACK card with 40 Euro starting balance
As in the case of Payback online nachpunkten can tell you on the next page.

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