So you claim the article at Home24
First of all, it is important that you keep your Account information ready. You will need this to Log in on the page and, therefore, for the claim. It is also helpful to take pictures of the damage. So you can prove that the item didn't arrive complete or damaged.
- Go to the Home24-side and they on the way in the help section.
- The page brings you to the login is successful, then by the progress of the complaint and creating.
- In the normal case, Home24 then checks on the basis of the photos the condition of the item, and send you spare parts.
- It should be their object, however, no spare parts, you will receive a returns slip with a shipping label by E-Mail of the company.
- You should then wrap up the article again. Make sure that this survives the return shipping is possible without damage. You can help out with a bit of padding and cushioning.
- The rear end of the bill insert in the package, while the shipping label is simply glued on to the cardboard.
- Make sure that the new label to the original covers. Otherwise, it could come with complications.
- Now you need to send the package only and then it's wait.
- For example, if you bought a Couch, then this was delivered via a furniture transport company. In this case, they have to pick up the damaged item back.
- Of the corresponding pick-up date will be agreed with you by phone.
Complaint at Home24
More Online stores for furniture we have in our next article is for you. There we compare the most popular providers and show you the Pro and contra sides.
