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Eventim: card back - is that possible?

  • Oct 29, 2025
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You have bought an Eventim-card and are not able to go due to an accident or illness to the concert? You can give the Ticket, unfortunately, is not quite so simple. We will show you how it works most easily.

Eventim map return: ticket insurance in case of illness

As well as the traditional ticket counter, you can complete at Eventim a ticket insurance.
  • In the case of illness, accident, pregnancy, broken pipe, and a short-term move, you can give the Tickets to a previously closed ticket insurance back. You must enclose various documents (e.g. medical certificate) and then get refunded the entrance money.
  • The ticket insurance currently costs EUR 3.50 per Ticket.
  • To order, you can process the insurance during the purchase at Eventim. There, you will be asked if you want to complete the ticket insurance.
  • For more information about the ticket insurance find you the insurance terms and conditions of Eventim.
The ticket insurance enable

Without ticket insurance: sale of the ticket

You have no insurance, it is best to try to sell the card itself:
  • For the Ticket sale there are various web pages on the Fans after tickets for the sold out Shows or cheaper cards are looking for.
  • Eventim offers itself to be a Portal fansale to.
  • Here, you can get back after the event even the original price.
Council on the support page

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