So you cancel your Eplus mobile phone contract
You want to cancel your cell phone contract with Eplus, you must submit your notice of cancellation is mandatory in writing at Eplus. To do this, Eplus offers you two options:
- You can send your notice by Post to the following address: E-Plus Service GmbH & co. KG Edison-Allee 1 14473 Potsdam, Germany. Alternatively, you can send your notice of cancellation to the Fax number from Eplus: 0331-70089123.
- Very important: no Matter whether you cancel the mobile phone contract via Fax or via Mail, the notice must sign it. Otherwise, your termination may not be recognized.
- In addition, you must comply with the cancellation period: you Have a 24 month mobile phone contract with Eplus, you must cancel at least three months before the expiry of the contract. You miss this appointment, extended your Eplus contract automatically for a further twelve months.
- So the notice expires without any problems, you must write in the notice in addition to your customer number, the number to write in.
- Thus, in the letter of termination no indication is missing, we have a notice template for Eplus prepared.
- If you have individual questions about your termination, you can also go to the Eplus customer service contact. The Hotline is staffed from Monday to Saturday.
Mobile phone contract with Eplus terminate
New legislation for the termination of the contract
Since 1. October 2016 will have to terminate customers an additional Option to your contract by the deadline to: in the Future, you don't have to cancel your contract necessarily in written form, from now on, the text form is sufficient. This means you can cancel your mobile phone contract via Mail or even via SMS. Your signature is no longer mandatory.
- Make sure that it is clear what the agreement is and that you want to cancel your contract.
- A request also is not necessarily a confirmation of the termination of ePlus - If you can't prove, is not the termination takes effect.
- The new regulation applies only to contracts concluded after 1. October 2016 have been completed.
- Furthermore, you must have the contract you want to email to cancel, online complete.
- Tip: Send your notice via e-Mail at a very early stage and you should absolutely require a confirmation of receipt. You have until shortly before the end of the notice period, still no response, submit the notice of termination as a precaution, in addition, by the deadline via Fax.
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