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Ebay-password-change-Mail: Fake or not?

  • Oct 31, 2025
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Ebay sent after a Cyber attack in may 2014 to change a Mail with the request, the password. Whether this Mail is Fake or no fake, we clarify in this practical tip.

Unusual password-change-Mail from Ebay - no fake

The Mail from Ebay, therefore, is quite unusual - after all, she is of Devin Little, in his capacity of "President, eBay Marketplaces", signed. Nevertheless, it is in the Mail and not a fake, but an official communication from Ebay. The indicators for this are:
  • The Mail was sent from an official Ebay address (eBay@reply.ebay.de).
  • In the Footer of the email your full Name and Ebay member name - senders of Phishing is emails do not usually have such personal information.
  • The Mail makes no attempt, by a Link or an attachment to Phishing Websites to lure - but in purely factual terms, about the relationships of the Hacks and calls for the Ebay users to your password change. Learn more about the cyber attack here is directly from Ebay.
  • Ergo: you can trust the info in the Mail. However, Since many freeloaders take the Ebay Hack to the occasion, even with Phishing e-Mails passwords to absorb, it is recommended that such Mails caution. Therefore, we have copied below again to the original text of the Mail for you.

The Ebay-Mail in the Original

If your email has the subject "IMPORTANT: password change" the following Text comes from Ebay:
  • "Dear eBay member, To ensure that our customers can buy from eBay also still safely and with full confidence and sell, I ask all eBay users to change their password. The reason is the following: We have Recently found that our corporate network has become the target of a Cyber attack. It was accessed on a database of passwords from eBay users. What you should know: There is no evidence that payment information was accessed or the security of this was affected by the attack in any way. And your password was encrypted."
  • "Please do the following: Go to eBay and change your password. If your password is on or after the 21. May have changed, no further steps are necessary. I am aware that it means extra effort, to change your password. We do everything in our Power to protect your information, and Change your password as a further precaution, in addition to the other security precautions we have implemented to do. If you have used eBay so far just as a guest, was entered no password. You should use the password that you use on eBay, other Websites, so you change it be sure there. And for PayPal users, the following applies: There is no indication that your PayPal account or your PayPal payment information are affected, as these are stored on PayPal secure in a separate System and encrypted."
  • "In addition, we make the following: For the case of a non-authorized activity in connection with your eBay account, it is our strong protection of access to measures for the buyers and sellers. We implement additional security measures for the protection of our customers. We work together with the competent law enforcement and leading security experts, this incident cleared up."
  • What we know: this attack occurred between late February and early March, and had as a consequence that has been unlawfully accessed a database of eBay user information – including customer names, encrypted passwords, E-Mail addresses, postal addresses, telephone numbers and dates of birth. The file contained but no payment information, and after an intensive investigation and analysis of our databases, we have found no evidence that Bank or credit card information of our users are affected. We were cases on our Website is also no evidence of an increase in fraud or the decryption of passwords find. We are aware that this Situation can be irritating and make an additional effort. We deeply regret this. For eBay as a global marketplace, nothing is more important than the safety and trust of our customers. Our customers have high expectations of us. We meet this responsibility by providing you with a safe trading platform, no matter which device you use eBay."

So you protect yourself from Phishing emails

Just with alleged PayPal, Ebay, or Amazon-mail transmissions on the Internet a lot of mischief. Therefore, you should generally speaking, the following tips on protection against Phishing emails note.

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