Disorder at NetCologne: What to do?

A fault in the network, NetCologne is, you can not usually do much. We will show you how to identify the Problem and get help.

NetCologne: to determine a fault

On the website AlleStörungen.de you can find all of the current messages to NetCologne. The messages in the hundreds and thousands, you can go to emanate from a supra-regional and flächndeckendem Problem.
On the map, as well as below in the Facebook comments, you can locate the fault mostly. Most of the time the fault occurs, however, in the entire territory of NetCologne.
It is a far-reaching disorder, unfortunately, there is only one way to solve the Problem: Wait. In the rule, such failures are resolved after a few hours.
On the Facebook page of NetCologne also, you will find information on current disturbances.

You have no evidence of a far-reaching disorder found, please contact the customer service of NetCologne.
This can be reached online with this contact form or by phone on 0800 2222 800 (free of charge). The Hotline is available Monday to Friday from 8 am to 22 PM, and on Saturdays from 8 to 16 hours.
Tip: Take your Router for 30 seconds from the power and plug it back in. Temporary problems can therefore in some cases to solve.

In the next practical tip we will show you how to make your DSL contract at NetCologne terminate.