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Credit card blocked - how to

  • Oct 24, 2025
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You have lost your credit card, you should lock it immediately. We will show you how to make the block and which further steps are then necessary.

Credit card blocking of The most important numbers:

  • Lock emergency: free emergency lock-you can make the most of credit cards. You can call the number 116 116. Your order will then be forwarded to your lending institution. Abroad, you need to have the German country code +49. Alternatively, you can use the landline number +49 30 4050 4050.
  • Other banks: Note that not all banks use the lock-emergency call. At Postbank the number 069 66 571 333 applies, in the case of Targobank 0211 900 20 444 (+49 203 39 58 838 abroad).
  • Visa: The lock-Hotline of Visa you can reach under the telephone number 0800 811 8440. You'll be abroad, you will find the correct number on the website of the Visa.
  • Mastercard: In Germany you can call the blocking Hotline of Mastercard under the free number 0800 819 1040.
Credit card block

Credit card block: you should look for it

  • To block you need to have your account or card number. You can't leave these on the Quick to find their identity, often based on personal data and confirm.
  • You have not acted negligently, the liability is limited mostly to 150 Euro. Many banks completely waive this liability. You have blocked the card in time, it is not in the best of cases even get that far.
  • You report the loss after the block immediately to the local police. They report there is a complaint against an Unknown, even if you see no chances of success for themselves.
In the next practical tip we will show you what to look for when Online credit card payment should pay attention to.

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