The your passenger rights
What you can expect in the case of Delays and failures of the rail, is regulated in a EU Directive. It applies to all railway companies in Germany and Europe.
- Has her train on arrival at least 60 minutes of delay, you will receive a reimbursement of 25 percent. From 120 minutes, you will be compensated with 50 per cent. This is valid for a single journey. In the case of return tickets the refund shall be calculated on the half of the total price.
- For track time cards is a flat rate of compensation per delay of 60 minutes applies. It is in the transport 1,50 Euro in the 2. Class and 2.25 Euro in the 1. Class. In the long-distance transport 5 Euro in the 2. Class and € 7.50 in the 1. Class. Holders of the BahnCard 100 get 10 or 15 Euro. The refunds will be paid only 4 Euro. So you need to collect several cases. Tip: As a commuter, you normally use a weekly or monthly card. In order to benefit, in the case of the cases, also of the compensation.
- Otherwise it behaves, if a delay occurred, but it is foreseeable. After 20 minutes, you can go later or on a different route. In addition, you may use an other train, when the delay time is reduced as a result.
- The expected delay is more than 60 minutes or the train is not, you can cancel the journey and receive back the full ticket price. You only drive part of the way, and then abort the journey, you will get back the unused share. When you return to the home station, will refund to the railway also used part.
- In special cases, you may instead of the train to another transport such as Bus, Taxi or own Car. This is true, if the expected delay is more than 60 minutes, and the scheduled time of arrival between 0 and 5 at is. Even if the last train of the day fails and you are not up to the end of the day, arriving at the finish, you can rely on this solution. The railway refunded up to 80 euros. If the railway company even provides the alternative means of transport ready, you need to accept that.
- Under certain circumstances, can be in the event of delays, cancellations or if your connecting train miss a hotel night stay required. Important: The costs must be reasonable. Into the luxury hotel, you should not check in. You get back a maximum of 80 Euro. Condition is that the continuation of the journey due to the odds, is on the same day is not possible or unreasonable.
Compensation in case of cancellations (image: Pixabay)
Read in another article, how you are your passenger rights are asserted.
