Prepaid credit is gone? The Single Connection Proof
In the case of Prepaid Rates, you can check a single connection proof, why no credit on your SIM card.
- All invoice items (Compounds) include phone calls, SMS and Internet data connections are listed one by one in Detail.
- For most providers, the itemisation needs to be activated but for the first time manually. For this purpose, you can ask for in most cases the customer service for help.
- The Prepaid itemized bill, usually shows all of the Links within the last 4 weeks.
Prepaid Top-Up Cards
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Flat rates or additional options
In the case of flat rates and others paid additional options, there are different ways and reasons for unwanted costs.
- Already booked flat rates, the mobile operator, the cost for the flat rate several times to debit. So it can happen that after you have charged the balance, he drops by the charge.
- If you have not booked on an unlimited data plan, it can happen that your provider, unless you have disabled the mobile data on your mobile phone, single packets of data to a payoff. This can often be particularly high volumes of data very expensive.
- Check the current Status of your tariff in the customer center of your provider.
The Third-Party Lock
By the so-called third-party lock to prevent other providers as your mobile carrier charges from your Prepaid balance can rise. The third-party provider, you can lock either by a shortcut key or via the customer service center.
- In the case of Deutsche Telekom, choose the speed dial 2202 on your mobile device or take a telephone contact with the customer hotline.
- Vodafone allows you, in the area of "my Vodafone" in the "Mobile payment", the third-party lock to set up. You can also contact the Hotline of the provider.
- The provider o2 , the third-party lock only by calling the customer hotline to handle.
- Among all providers, it is also possible that third-party lock by post or by Fax to be sent.
