Step-by-step: PIN back
It is always annoying to have the PIN be forgotten. You should have the Bank documents with the lost PIN, you should leave your Account for Online Banking for security lock. Contact you for this easy to Commerzbank by the appropriate emergency number to choose. Then, you should proceed as follows:
- Please contact the customer service of Commerzbank. All of the contact information of the Commerzbank can you on the Homepage find.
- You tell the staff your concerns and then follow the instructions of Commerzbank. You will need to provide your account number, or IBAN, so that the employees know to which account it is specific. To verify this, you will likely need to specify some personal data.
- In addition, you can contact the Commerzbank, also in writing, by Email or by Post and by Fax. Keep in mind, however, that the telephone way is the fastest to get to the forgotten PIN.
- Note that you will receive your new PIN in each case in writing by Mail. This lasts for a few days, but it is for your safety.

The home page of the Commerzbank
In our 7 safety tips for Online Banking we will show you what to look for when Commerzbank's need to pay attention to.
